• Building the team contract in the area of remote work
• Clarifying the responsibilities
• Mutual get-to-know-each-other, understanding the nature of each other’s work
• Matching tasks with the right remote working technologies
• PM tools
• Staying in sync in terms of time & work organization
• Monitoring the work progress & people’s sentiments

• Johari’s Windows: discussing the model’s meaning in the context of remote communication
• Best practices for efficient communication – tools, channels, forms
• Communication styles: how to diagnose and use them to improve the communication efficiency in a distributed team.
• Active listening techniques (both written & spoken)
• Communication toxins in remote work
• Practical communication exercises

• Difference between objectives and tasks.
• Basics for delegating tasks in the context of remote work.
• Setting the priorities in a distributed team (practical approach to the Eisenhower’s Matrix)
• Well-defined and poorly defined tasks: the difference and its impact on a distributed team.
• Practical exercises.

• Ways of building trust and psychological safety in a remote team through:
  • Transparency (of communication and rules)
  • mutual upholding of commitments.

• Feedback (constructive criticism and appreciation) as a tool to building trust.
• Trust practice: which day-to-day behaviours in a virtual team support trust. Group work

• Review of the team development phases, group process dynamics and typical human behaviour in each of the phases in the context of remote work.
• Constructive and destructive conflicts in a distributed teams. Assumptions that block efficient collaboration.
• Recognising conflict in a virtual team.
• The leaders’ challenges & roles in a remote team conflict.

Group work/ exercises in pairs: giving corrective feedback to an employee when working remotely: experience-based learning using the skills & knowledge gained in the previous modules.